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Frequently Asked Questions

How to order?

Browse through our complete product collections at ninetygo.ph/collections/all and start adding to your cart! Then, simply check-out your order to view your total amount.

How to pay for my order?

You may pay for your order via:
  • Bank Deposit
  • Bank Transfer

    Please see the bank account information below.

    For a bank transfer or bank deposit:

    Banco de Oro (BDO)
    Account No : 000080319300
    Company Name : GRIMALKIN CORPORATION
    Branch: Sto. Domingo, Quezon City, Metro Manila, Philippines
    -
    Bank of the Philippine Islands (BPI)
    Account No: 004323084896
    Company Name: GRIMALKIN CORPORATION
    Branch: Del Monte, Quezon City, Metro Manila, Philippines
    -
    Metrobank (MTB)
    Account No : 0047004553957
    Company Name : GRIMALKIN CORPORATION
    Branch : Caloocan City, Metro Manila, Philippines

    Note: Kindly send your bank's email confirmation and/or proof of payment for verification.

Do you offer installments?

As of now, we don't offer installment plans on our web store but we'll improve on this moving forward. You may also directly coordinate with your bank to have your order/future orders in longer payment terms.

How long will my order be delivered?

Our standard shipping duration is 2-4 working days within Metro Manila and 5-15 working days in provincial areas. Our couriers are doing their best to pick-up and deliver orders in the shortest time possible.

Note: No same-day delivery. The delivery lead time varies depending on the buyer's delivery address. We do not deliver on Saturdays and Sundays, including holidays.

Disclaimer: The delivery team can only wait for a maximum of 15 minutes before moving on to the next delivery, and a redelivery fee will apply for the second attempt (for In-House Delivery) The delivery lead time varies depending on the buyer's delivery address and our website's automatically calculated shipping fees are only based on weight, making them inaccurate for large/bulky orders. As a result, provincial orders are subjected to an additional shipping charge.

How can I track my order?

We inform the customer about the status of their order through text message and/or email.

You may also check the status of your order by clicking on this link:
https://ninetygo.ph/pages/order-lookup

Note: We only process orders on WEEKDAYS (excluding holidays).

Can I opt to have my item be picked up by Grab/Lalamove?

You may book, pay for the shipping fee and arrange the pick-up at our Head Office located in 46 Joy St. Balingasa, Quezon City.

To apply this online, please choose “PICK-UP” as delivery method.

*Please give us at least 1-2 business days lead time excluding Saturdays, Sundays & Holidays to prepare your order and kindly wait for our advice regarding the schedule before booking a pick-up.

Note: A pick-up confirmation message will be sent to the customer's phone number and/or email address if the item is ready for pick-up.

Can I personally pick my order up from your Head Office?

Yes, we can arrange your order for pick-up.

Please choose “PICK-UP” as shipping method upon checkout.

*Please give us at least 1-2 business days lead time excluding Saturdays, Sundays & Holidays to prepare your order and kindly wait for our text/call confirmation before personally picking up your order.

Note: A pick-up confirmation message will be sent to the customer's phone number and/or email address if the item is ready for pick-up.

Do you deliver nationwide?

NINETYGO Store Online thrives to make all product offerings accessible to all customers in the Philippines. However, due to geographical restrictions and limitations, our in-house delivery or 3rd party team will only deliver the orders in the nearest serviceable area. If our delivery team won’t be able to reach your delivery area, you will be notified via text message and call.

Is COD (Cash on Delivery) and COP (Cash on Pick-Up) available?

While COD and COP transactions are currently not being offered, our team is working hard to make this option available soon.

Do you issue an Official Receipt/Sales Invoice?

Yes! We can issue an official receipt/sales invoice. To request an Official Receipt, please include details (Company Name, Company Address & TIN Number) in the notes section before check out.

I have a concern about my order. How can I reach your team?

Send us a message anytime at ninetygoph@gmail.com or at our web store live chat and we will do our best to assist you!