Home / Return and Exchange Policy

Thank you for shopping at NINETYGO Philippines!

  1. This return and exchange policy only covers items purchased at www.ninetygo.ph
  2. Merchandise with factory defect or damage may be returned and exchanged within 7 days from the date of receiving your order. Returned items will still be subject to inspection and evaluation.
  3. For return and exchange requests, please email us your complete order information form at ninetygoph@gmail.com. Please use the order number as the subject of the email.

    Once you’ve sent the request, kindly wait for our Customer Support to get back to you regarding the status of your return and exchange request.

    Order Information Form:

    Order ID:
    Contact Number:
    Product's Serial Number/IMEI'Number:
    Date of Purchase:
    Date Received:
    Date Reported:
    Complete Address:
    Picture of Official Receipt:
    Proof of Defect (Photo & Video):
  1. Return and exchange requests must be accompanied with the invoice or receipt that is clear and readable. The invoice and receipt must not be tampered or altered. Request(s) and/or item(s) that are not accompanied with the original receipt is/are not eligible for return and exchange.
  1. All return and exchange requests are subject to diagnosis, inspection and evaluation. All packages, including original box/containers, tags, booklets/manuals, plastics and shrink wrap must be unmarked and not defaced in any manner and must be included when returning the merchandise.
  1. Products purchased with a discount can be exchanged based on the net amount after discount.
  1. In case the replacement product or its close variant are not available in stock, the customer may choose another item of the same or higher value, depending on stock availability. The customer will be charged the difference for a replacement item with a higher value.
  1. Customers may return or exchange item(s) using the following options:
  1. Within NCR - Customers within NCR may opt to return defective item(s) at any Xiaomi Stores and Xiaomi Kiosk branches. Please see table for Xiaomi Branches in NCR.



Xiaomi Store Lucky Chinatown

Xiaomi Kiosk Eton Centris Station

Xiaomi Store Market! Market!

Xiaomi Kiosk Fisher Mall Malabon

Xiaomi Store Robinsons Place Manila

Xiaomi Kiosk Fishermall Quezon Ave

Xiaomi Store SM City North Annex

Xiaomi Kiosk SM Bicutan

Xiaomi Store SM Mall of Asia

Xiaomi Kiosk SM Center Sangandaan

Xiaomi Store SM Megamall

Xiaomi Kiosk SM City Manila

Xiaomi Store SM Southmall

Xiaomi Kiosk Ayala Fairview Terraces

Xiaomi Store Robinsons Magnolia


Xiaomi Store Trinoma


Xiaomi Store SM City Fairview


Xiaomi Store Rockwell Power Plant


Xiaomi Store UP Town Center


Xiaomi Store SM Cubao -
Xiaomi Store SM Makati -

Xiaomi Store Robinsons Galleria


Xiaomi Store Uptown Mall BGC


Xiaomi Store SM Aura Premier

Xiaomi Store SM City Masinag
Xiaomi Store SM City Sucat
Xiaomi Store SM City Grand Central
Xiaomi Store SM City BF Paranaque
Xiaomi Store SM City Sta. Mesa

2. Outside NCR – Customers outside NCR may return the defective item(s) by sending it back to the Head Office located at 46 Joy Street, Grace Village, Quezon City or by dropping it off at the following branches:



Xiaomi Store SM City Legazpi

Xiaomi Kiosk SM City Bacoor

Xiaomi Store SM City Clark

Xiaomi Kiosk SM City Cabanatuan

Xiaomi Store SM City Pampanga

Xiaomi Kiosk SM Center Dagupan

Xiaomi Store SM City Santa Rosa

Xiaomi Kiosk SM City Baguio

 Xiaomi Store SM City Masinag

Xiaomi Kiosk SM City Urdaneta Central

Xiaomi Store SM City Baguio

Xiaomi Kiosk SM City San Mateo


Xiaomi Kiosk SM Center Imus

Xiaomi Kiosk Marquee Mall


Xiaomi Kiosk Trece Martires

Xiaomi Kiosk Vista Mall Pampanga
Xiaomi Kiosk SM City Trece Martires

* Kindly take note that the customer will shoulder the shipping expenses.

  1. We reserve the right not to replace items that have already been tampered or vandalized by the customer.
  1. We can only accept returns of purchases made from www.ninetygo.ph. Item(s) purchased at a 3rd party or other resellers must be returned directly to them and is/are subject to their return and exchange policy.

  2. As stipulated in the Consumer Act of the Philippines, the following are not entitled to an exchange:
    a. Damage caused by mishandling
    b. Change of mind